NHOS and the Financial Ombudsman Service

The new homes Code of practice for developers, the New Homes Ombudsman Service (NHOS) and the Financial Ombudsman Service (FOS) have been working together to ensure consumers have a clear path to resolution.  

Given the nature of the organisations, it is expected that there may be some crossover of enquiries from house buyers and steps have been taken to ensure property developer complaints are directed to the correct service efficiently, and that they have access to the appropriate advice.  

NHOS leaders have had regular meetings with senior team members at FOS to ensure that each of our respective contact team members are trained on the remits of each organisation, and can signpost consumers to the relevant body.  

We would not expect parties to resubmit their property developer complaints, but that with permission, their original form will be sent from one organisation to the other directly.  

The new homes code of practice and the NHOS is still in its infancy, where we may not be able to help on a specific occasion, the insight provided is very valuable to us as we develop our service. 

Registration of developers 

More than 140 developers are now registered and working with the board. The scheme will initially cover England, Wales and Scotland, and ultimately the whole of the UK. Those that are signed up to the scheme will display the NHQB and New Homes Ombudsman Service (NHOS) branding. Once registered, buyers will have access to the NHOS service. 

An up-to-date list of registered developers can be found here. 

If you have any questions around the new home code of practice or property developer complaints, you can reach our team on 03308 084 286 or customer.services@nhos.org.uk