Raising a complaint about a Registered Developer is easy with the NHOS.
Lodge a complaint
Complaint sent to Registered Developer for response
Ombudsman considers evidence and makes further enquiries
Ombudsman issues draft decision
Ombudsman reviews comments and issues final decision
Raise a complaint with New Homes Ombudsman.
Upload any evidence in support of your complaint.
The Registered Developer views your evidence and uploads their response to your complaint.
The Ombudsman reviews the evidence, makes any further enquires and considers their draft decision.
The draft decision is issued to the customer and the Registered Developer for review.
The Ombudsman reviews any final comments and issues a Final Decision.
If you have a complaint about a developer/housebuilder in relation to your new home, NHOS may not be able to help you.
Read More to find out why, and what you can do.
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New Homes Ombudsman Service is operated by The Dispute Service Ltd, which is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.