We are pleased to confirm that the following accounts have been activated with the New Homes Ombudsman Service on the 2nd May 2023: 

• Doswell Projects 
• Keepmoat Homes 
• Aequus Construction 
• Bargate Homes 
• Curo Enterprise 
• Northstone Development 
• Springfield Properties 
• Dawn Homes 
• Tulloch Homes 
• Archway Homes 

There are now 160 developers/builders activated with NHOS and the full list of registered developers and their activation date can be found here. 

We will continue to get in touch with developers as they go live, to introduce ourselves and to offer system training.   

What does this mean? 

Customers of developers who have activated their registration with NHQB can complain about property developers and have their case examined.  

We will not be able to accept property developer complaints prior to their activation date, and consumers must ensure that they have exhausted the developer’s complaints process before getting in touch. 

To see the full explanation of the rules and where to complain about a property developer, please click here.  

Further help 

If you have any questions around the New Homes Quality Code or how to complain about a property developer, you can reach our team on 03308 084 286 or customer.services@nhos.org.uk