How can we help you?

Consumers

A step by step guide to raising a complaint

 

1

OUR COMPLAINTS PROCESS
2

WHAT YOU CAN COMPLAIN ABOUT
3

RAISE A COMPLAINT NOW
4

FOLLOW UP YOUR COMPLAINT
Step 04

The Ombudsman Service handles a wide range of complaints, so we cannot always provide an estimate of how long they may take to resolve.

We continue to stay in touch with you and will send an update to you at key stages in the process.

If you would like an update on your case, please email the Ombudsman Service at customer.services@nhos.org.uk quoting your complaint reference.

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New Homes Ombudsman Service is operated by The Dispute Service Ltd, which is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.