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A step by step guide to raising a complaint


**This is a new service. When developers have completed their registration, their details will appear here and consumers can start the complaints process.  Please check back regularly until your developer’s details appear.**

Step 04

The Ombudsman Service handles a wide range of complaints, so we cannot always provide an estimate of how long they may take to resolve.

We continue to stay in touch with you and will send an update to you at key stages in the process.

If you would like an update on your case, please email the Ombudsman Service at quoting your complaint reference.