**This is a new service. When developers have completed their registration, their details will appear here and consumers can start the complaints process. Please check back regularly until your developer’s details appear.**
You can raise a complaint against a Registered Developer [who is registered with the New Homes Quality Board].
A list of the Registered Developers can be found here and is updated regularly. The list also shows the date they became subject to the jurisdiction of the New Homes Ombudsman Service.
You can complain about problems which have arisen from up two years after the Reservation of the property or the Legal completion, whichever is later. The Reservation date must be after the Registered Developer became subject to the New Homes Ombudsman Scheme.
The complaint must be about a breach of the New Homes Quality Code but if you are not clear if your complaint is a breach just provide us with full details of your complaint and we will look into this for you.
Some examples of matters which can be complained about include [but this is not an exhaustive list]
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New Homes Ombudsman Service is operated by The Dispute Service Ltd, which is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.