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The New Homes Ombudsman Service

Impartially investigating and resolving complaints about New Homes

How the New Homes Ombudsman works

Raising a complaint about a Registered Developer is easy with the NHOS.

01
1 Lodge a complaint

Raise a complaint with New Homes Ombudsman.

What to do if NHOS cannot investigate your complaint

If you have a complaint about a developer/housebuilder in relation to your new home, NHOS may not be able to help you.
Read More to find out why, and what you can do.

Unable To Deal
What you can do if NHOS is unable to deal with your complaint.

Read More

News & Views

Annual report of the New Homes Ombudsman Service 2024

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How to use the online evidence portal

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New Homes Ombudsman Service is operated by The Dispute Service Ltd, which is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.