Janey Milligan is the Independent Complaints Reviewer with responsibility for reviewing complaints about the way in which the New Homes Ombudsman Service handles cases.  Her role is not to review decisions of the Ombudsman but instead to ensure that the NHOS policies and procedures have been complied with where there is a complaint about the NHOS service that has exhausted the internal complaints procedure.

She is fully independent of the NHOS and reports directly to the Board of the NHOS.

Janey has worked in the construction industry for 40 years initially qualifying as a Chartered Quantity Surveyor in 1985. Janey is a qualified Arbitrator, Adjudicator & accredited Expert Witness, and continues to lecture and tutor on various professional bodies courses and conferences on dispute resolution topics.

You can only use the ICR if you have exhausted the New Homes Ombudsman Service Complaints process and your complaint is about how your complaint was handled. You cannot complain to the ICR if you are simply unhappy with the decision that has been reached.